Nowadays, everything may become hectic for us and having a bank that gives us security and at the same time, online banking service is considered a blessing. When it comes to managing our finances, paying our bills, and transferring funds from one financial institution to another, it is considered to be a gift to know that our bank can help us do all these within the comforts of our own home anytime and any day we may want to. That is why the Westpac Bank has launched its Westpac Internet Banking to cater to the demands of the fast-paced world that we live in and to give excellent customer service to its loyal clients.
Westpac Bank is continually looking ways to improve their service to the people and make everyday banking simpler, faster, and more convenient. This is the reason why they launched the Westpac Internet Banking because they have listened to the demands and feedback of their customers.
Saving Some Greens
Through the innovation of Westpac Internet Banking, Westpac has developed a more economical and ecological way of giving service to the people and to other big businesses who are seeking for a high-interest, low in fee account to park their surplus funds. The service has been offered since last May 7 of 2007 and would be running alongside existing transaction and savings account.  Â
As part of the Westpac Internet Banking that the company is offering, the new service would feature a more diverse and attractive interest rates. Westpac eChoice would be one of the services that they would offer and it includes an unlimited number of withdrawals from your account with a low fee of $3 a month and of course, a higher interest rates for the consumers and businesses.
Going Ecological
As part of the Westpac Internet Banking, the company has launched its new way of not only making each banking more economical, but also ecological. They are now providing its paper-saving e-statements that would not only save trees from being cut to produce papers, but also would save energy and printing expenses. Instead of printing the statements, the new way of Westpac Internet Banking is by sending their customers some emails that would tell them that their statement is ready to be viewed through Westpac Internet Banking. Since the introduction of e-statements in 2005, there have been 280,000 customers who have chosen to participate in saving papers and agreed to receive e-statements instead. This has already saved more than sixty tons of paper, equivalent to seven hundred forty trees, since its launch.
Westpac is just terrible, thanks to their ongoing cutbacks their branches are declining in number, the amount of tellers in each bank is declining and customers have to wait sometimes up to 20 minutes in long lines just to bank a cheque (like i did in their strathfield office), their cut backs are diluting their services to the point they are completely degraded.
In the branches they encourage customers to use their online banking but just like the branches that is terrible too - its often down for many hours at a time, every week!!
It seems like the profit hungry westpac can justify their ongoing cut backs and resulting poor service becuase they feel that their customer are ignorant fools who are more than happy to endure ‘their cattle class treatment’.
I am going to a credit union !