Does the company have an in-house procedure to handle complaints? One of the stumbling blocks of pre-paid legal services is quality of service. Newly-licensed attorneys, phone calls not getting answered and that ointment on any client –lawyer relationship: fee disputes, typically involving bills made to your credit car to cover for services not included in your contract… This is just a specimen of the many problems people face with their plan providers. Make sure you select a plan that has clear guidelines as to how to settle dispute when they arise.
A company that has a good in-house mechanism to handle complaints will generally assign a senior attorney with the authority to handle customer complaints of and disputes with any attorneys in the network. Secondary sources of resolution may include your state insurance department or bar association. Check their outlet for complaints against pre-paid services.Â
What is the quality of the work they provide? You’ll need to do some homework before you select your legal provider. Ask these questions: What’s the firm’s reputation in my area? How many years have they been in business? Have they been operating in my local area for at least a year without complaints? How skilled are they attorneys? Do they cover the locale where my business operates? Some good places to start your background research are your state bar association, the Better Business Bureau and the Consumer Affairs Office.
